Get in touch with our team
Support is ready to help with any questions, account-related issues, technical concerns or general feedback. Our team can guide you through deposits, withdrawals, verification checks and site features, and will work to resolve problems quickly. Use live chat for immediate help, or email for detailed enquiries. We aim for clear, polite responses and can escalate complex cases and provide status updates when needed.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (24/7 live chat and email support for account issues, deposits and withdrawals) |
| General Enquiries | [email protected] (business queries, verification guidance and policy questions) |
| Affiliate Enquiries | [email protected] (partnerships, tracking setup and marketing support) |
| Phone | +1 312 846 7193 (phone support Mon-Fri, 09:00-18:00) |
| Working Hours | Mon-Fri, 09:00-18:00 (email responses usually within 24 hours; live chat available outside these hours) |
Email Support
For detailed requests, account issues or any case that requires documents or explanations, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID, transaction references and any relevant attachments helps us process requests more quickly and avoids unnecessary delays.
Contact Form
Response Time
Most support requests are handled quickly - most inquiries are answered within one business day. For routine questions like account or payment queries you can usually expect a reply same day; more complex investigations, such as KYC checks or dispute resolutions, may take longer depending on their complexity and any required third-party checks. We’ll keep you updated while we work on your case.
Feedback
We’d love to hear your feedback, suggestions, or ideas for improving the site. Your comments are read carefully by our team and help shape updates to features, promotions, and overall usability. Please share what you liked, what could be clearer, or any bugs you found. Every submission is reviewed and used to make the experience smoother for all players.